Comprehensive Appliances Ltd collects and processes personal data under the legal basis of fulfilling a contract—to provide the goods or services you request.

Personal Information

When you book a repair, we collect:

• Your name, address, email, phone number
• Appliance details
• Payment details (card number, expiry date, security code)

This information is used to:

• Process your booking
• Authorise your payment
• Keep you updated
• Assign an engineer
• Fulfil your service request

We may also:

• Carry out security checks (including credit reference agencies)
• Contact you for feedback or to inform you of changes
• Send promotional emails (if you’ve opted in)

Your details may be shared with:

• Local authorised engineers
• Couriers (when parts are shipped directly to you)

Website Tracking & Cookies

We use cookies to:

• Improve website functionality and content
• Track page views and user behaviour
• Store a unique session ID

You can disable cookies in your browser settings, but this may affect website performance. See our Cookie Policy for more info.

Other Communications

We may retain:

• Emails and chat transcripts

As a customer, you have the right to:

• Access – Know what data we hold about you (within 30 days)
• Correct – Request updates to inaccurate data
• Object – Ask us to stop processing your data (where lawful)
• Erase – Request deletion of your data (subject to legal basis)
• Portability – Request transfer of your data to another organisation

To submit a Data Subject Request (DSR), write to us with two forms of ID (one must show your address):

Data Protection Officer

Comprehensive Appliances Ltd

B1 Vantage Business Park

Old Gloucester Road

Hambrook, Bristol

BS16 1GW

Email:

support@comprehensiveappliances.co.uk

03330 300 029

We aim to respond within 30 days. If you’re unsatisfied with our response, you may escalate to the Information Commissioner’s Office (ICO):

ICO Contact:

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

0303 123 1113

We use technical and organisational safeguards to protect your data, including:

• Employee training and access controls
• Encrypted data transfer using SSL/TLS
• Secure logins for customer accounts
• Payment verification via SecureCode™ and Verified by Visa

We retain personal data for up to 7 years to meet legal and warranty obligations. Your data is stored on secure servers within the UK/EU, never transferred outside without your consent or appropriate safeguards.

We only share your data with:

• Engineers and delivery partners
• Payment processors and fraud prevention agencies
• Technical support providers

All third parties must sign a data-sharing agreement and comply with UK data protection laws. We will never sell your data.

Our site may link to third-party platforms (e.g., review sites, social media). These are governed by their own privacy policies—we’re not responsible for their content or practices.

We may update this Privacy Policy periodically. It is your responsibility to check for changes before using our services.